To check if Rogers Vision is currently in your area, select the “Availability” tab and enter your postal code.

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What if I am out of Rogers Vision coverage?
If you have a Rogers Vision device, you can expect no major change in service or experience outside of the Rogers Vision coverage area. You may, however, experience a slight difference in video quality and slower browsing and downloading speeds. In addition, Video Calling is only available within the Rogers Vision coverage area. In the event that you attempt to make a Video call to someone outside the Rogers Vision coverage area, or to a non- Rogers Vision handset, you will be prompted to make a regular voice call before call completion occurs. In this circumstance, regular voice rates will apply. Otherwise, all other Rogers Vision services (Video On Demand, Radio On Demand, Mobile Internet, and Mobile TV) are available across Canada on the Rogers GSM/GPRS/ EDGE Network.

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Video Calling Frequently Asked Questions

Is voicemail available for video calling?
No. If your customer has voicemail and is unable to accept the video call, the caller will see the message: ‘video call cannot be setup’ on their handset and they will be prompted with the option to make a voice call

Are all call forwarding scenarios available for video calls?
No. Standard Call Forwarding is available for video calls. Call Forward Busy/No Answer/Not reachable are not available for video calls.

If my customer has forwarded calls to voicemail and someone video calls them what happens?
The caller will see the message: ’video call cannot be setup’ on their handset and they will be prompted with the option to make a voice call.

If my customer has forwarded calls to another number (any mobile, any landline) and someone video calls them what happens?
If the calls are forwarded to a video calling capable handset that is in the Rogers Vision coverage area, then your customer will receive their video call. If the calls are forwarded to a handset or a landline which does not have video calling service, then the caller will see the message: ‘video call cannot be setup’ on their handset and they will be prompted with the option to make a voice call.

Is call waiting available for video calling?
No. You cannot receive another video call while you are on a video call. The caller will see the message: ‘video call cannot be setup’ on their handset and they will be prompted with the option to make a voice call. If they make a voice call and the customer has a voicemail box the call will go straight to voicemail. If the customer does not have voicemail, the caller will hear the following message: “the customer is unavailable please try again.”

Does video calling work with Call Display?
Yes. It works the same way as it does for voice calls.

Does video calling work with WhoCalled?
Yes. It works the same way as it does for voice calls.

Can customers place video calls while roaming?
No. Video call roaming is not available at this time.

Can customers make long distance video calls?
Yes customers will be able to make long distance video calls. It is important to note that customers must always dial 1 + area code + phone number to make long distance video calls. If the customer only dials 10 digits they will see the message: ‘video call cannot be setup on their handset’ and be prompted with the option to make a voice call.

Can customers make an international long distance video call?
No. International Long distance video calling is not available at this time

Does video calling work with Call Manager?
Yes. If your customer is using Call Manager, video calls can be blocked based on the rules that have been set up for voice calls.

If calls are blocked during the day and someone makes a video call what happens?
If your customer makes a video call to a customer who uses Call Manager and their call is blocked at that period, they will not hear the standard Call Manager recording that normally plays when calls are blocked. Instead, they will see the message: ‘video call cannot be setup’ on their handset and they will be prompted with the option to make a voice call. If the caller makes a voice call, then they will hear the standard Call Manager recording.

How are video calls displayed on the customer’s bill?
Video calls are displayed in the voice summary section with type of usage classified as Video. Video calls are also displayed in the detail section with the new call type ‘Video Calling’.

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