1. What is wireless number portability?
Local number portability (LNP) enables customers to keep the same phone number when changing service providers or carriers. The transferring of landline numbers to other landline numbers has existed for several years. Now, thanks to wireless number portability (WNP), which is often also referred to as Local Number Portability, customers will also be able to keep the same phone number when transferring their landline phone service to wireless service and vice versa.
2. What is "porting"?
The activity of moving a phone number from one carrier to another is called porting. So, when you bring your number to Rogers you will be “porting in” to Rogers. Customers switching from their previous carrier will be “porting out” for that carrier. You will see "porting" referred to as “transferring” or “bringing” your number.
3. Which telephone numbers can I bring to Rogers?
a. Wireless to wireless transfers—You can bring your mobile or cell phone number from another carrier to Rogers.
b. Wireline to wireless transfers—You can transfer your home phone (also known as wireline or landline) phone number to your mobile or cell phone.
c. Wireless to landline transfers—You can transfer your mobile or cell phone number to your home phone (wireline or landline).
d. Wireline to landline transfers have been taking place in Canada for some time, and takes place when a customer keeps their landline number but switches landline carriers. Rogers already does this via Rogers Home Phone.
4. When will I be able to bring my phone number to Rogers?
Rogers Wireless and the other three major Canadian carriers—Fido, Bell Mobility and TELUS—will implement LNP in all metropolitan areas across Canada by March 14, 2007. Smaller carriers must allow their customers to transfer out their telephone numbers by that date, but have until the following September to allow customers to transfer their number in. At Rogers, we welcome the choice LNP will provide Canadians and we will work hard to earn your business.
5. What do I need to do to transfer my number over to Rogers?
On or after March 14, 2007, you can start by calling Rogers, visiting rogers.com or visiting a Rogers store. We will check whether your number is eligible to be transferred. If it is, we will help you choose the right price plan, features and most likely, a new handset, as handsets are often not compatible across different networks. Your Rogers representative will then complete a request to your former carrier, which initiates the process to complete your number transfer.
Once the transfer is completed, you will be informed that you have full Rogers service with your existing phone number, and the former carrier will deactivate their service.
for more information on how to bring your number to Rogers
6. Can all numbers be transferred?
No, not every number can be transferred. There are certain restrictions that may prevent a customer from transferring their number to another carrier. Here are some examples:
a) The number to be transferred is not active with any carrier.
b) The number may be in an area that does not support porting.
c) Pager numbers can not be transferred.
You will be able to check if your number can be transferred on www.rogers.com or by calling a Rogers representative in early 2007.
7. Should I cancel my existing contracts before transferring my number?
No. You should contact Rogers before taking any action. If you cancel your account first, you may lose control over your number, which may then become ineligible for transfer.
8. Can I switch to Rogers Wireless before the end of my service agreement with my existing service provider?
We suggest that you first review your existing contract to determine what fees or charges would apply. Similar to other situations where a customer is breaking a contract, if you want to transfer your telephone number to Rogers, you will be obligated to pay any early termination fees identified in any existing contract, and be obligated to pay any outstanding balance.
9. Will I be able to keep my phone number if I move to a different city?
Generally, LNP allows you to switch to Rogers from another wireless carrier within the same general metropolitan area. Although roaming will still operate correctly, LNP does not allow you to keep the same phone number when moving to a new town or city.
10. Will I be able to keep my wireless phone if I switch to Rogers from a different service provider?
Probably not. Handsets are often incompatible between different carriers' networks because of the different technologies used. You will be asked to choose a new handset, together with a plan and options that suits your lifestyle.
11. When LNP is launched, how long will activation take when switching from one service provider to Rogers?
Wireless to wireless transfers should generally take about 2.5 business hours Landline to wireless transfers and wireless to landline transfers should generally take about 2 days. But, either of these types of transfers could take up to one week depending on the complexity of the number transfer and your old service provider.
12. Will number portability also apply to pagers?
The Canadian Radio-Television Telecommunications Commission (CRTC) has determined that pagers will not be a part of LNP.